IT Artefact Design & Workpractice Improvement

 

Background

  There are many signs in the information systems (IS) community for a stronger pragmatic movement. This canbe seen in a growing interest for research approaches and methods in IS that emphasise contribution to practiceand collaboration between the practice and academia. Action research, which aims for knowledge development through collaboration and intervention in real settings, is receiving more and more academic credibility(Baskerville & Myers, 2004; Davison et al, 2004). This can also be said about design research that aims for the generation of new and fruitful artefacts (Hevner et al, 2004; Gregor & Jones, 2007). Research through evaluations has long had a strong place in IS research (Ward et, 1996; Serafeimidis & Smithson, 2003). There exist also several approaches and frameworks that combine or integrate elements from the above-mentioned approaches, like e.g. practice research (Goldkuhl, 2011), collaborative practice research (Mathiassen, 2002), practical science (Gregor, 2008), engaged scholarship (Mathiassen & Nielsen, 2008) and action design research(Sein et al, 2011). Underlying these different approaches is a quest for practical relevance of the conductedresearch (Benbasat & Zmud, 1999; Van de Ven, 2007). It is not enough to only “mirror” the world through descriptions and explanations but a pragmatic orientation recognizes intervention and design as a way ofknowing and a means for building knowledge about social and institutional phenomena (Aakhus, 2007). There isa need for knowledge of other epistemic kinds that contributes more clearly to the improvement of IS practices.

A pragmatic orientation can also be seen in the increasing interest in the conceptualisation of practices, activities, agency and actions. Practice theorizing has gained an increased attention in IS studies (Orlikowski, 2008; Leonardi, 2011). There has been an interest for agency and action oriented theories in IS for quite some time; e.g. activity theory (Nardi, 1996), structuration theory (Orlikowski, 1992), social action theorizing (Hirschheim et al, 1996), human agency theorizing (Boudreau & Robey, 2005) and language action perspective (Winograd &Flores, 1986). From this follows also an interest for social and pragmatic views of the IT artefact (Aakhus &Jackson, 2005). This includes views of the IT artefact as contextually embedded and carriers of those social contexts (Orlikowski & Iacono, 2001) and such artefacts being tools for action and communication (Ågerfalk,2003; Markus & Silver, 2008).

This enhanced practice and action orientation follows a growing awareness within IS scholars towards pragmatism as a research foundation (e.g. Goles & Hirschheim, 2000; Ågerfalk, 2010; Goldkuhl, 2012). It is notthe case that IS scholars suddenly become pragmatists in their research orientation. It is rather the case that there is move from an implicit pragmatism to an explicit one (Goldkuhl, 2012). For a long time IS scholars have addressed practical problems with an interest for improvement. That interest has led to the extensive development of methods, models and constructive frameworks for not only the design of IT artefacts, but also related to several other IS/IT phenomena like e.g. business process management, project management, IT service management just to mention a few. These methods actually reveal an on-going search for knowledge of other epistemic kinds for advancing understanding of information technology, information systems, and practice.