Action in Language, Organisations and Information Systems

  Invited paper:

Knowledge Management Systems: Action and Representation
Geoff Walsham
Judge Institute of Management
Cambridge University, UK

Abstract: Knowledge management systems can be regarded as a form of representation of the results of action and reflection in an explicit form. Users of such systems undertake readings of these representations as an input to their own action and reflection. These processes will be discussed, drawing on theorists such as Polanyi and Giddens, and the discussion will be illustrated by particular case examples. Some implications will be developed for the design and use of knowledge management systems.


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